1. Acceptance of Terms
By creating an account or using Flowtriq ("Service"), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation.
2. Description of Service
Flowtriq provides real-time DDoS detection, network traffic monitoring, incident management, and related infrastructure security services. The Service includes the Flowtriq dashboard, the Flowtriq Agent (ftagent), and the API.
3. Account Registration
You must provide accurate information when registering. You are responsible for maintaining the security of your API keys and account credentials. You must notify us immediately of any unauthorised access.
4. Acceptable Use
You may not use the Service to:
- Monitor servers or networks you do not own or have explicit authorisation to monitor.
- Interfere with, disrupt, or attack other systems.
- Circumvent rate limits or access controls.
- Resell or redistribute access without a written reseller agreement.
- Use the Service in violation of any applicable law or regulation.
5. Billing & Payment
Paid plans are billed monthly or annually via Stripe. Subscriptions renew automatically. You may cancel at any time via the Billing Portal. Cancellation takes effect at the end of the current billing period. We do not offer refunds for partial periods except where required by law.
6. Free Trial
New accounts include a 7-day free trial. No credit card is required to start a trial. At the end of the trial period, you must subscribe to continue using paid features.
7. Termination
We may suspend or terminate your account for violations of these Terms, non-payment, or at our discretion with 30 days notice (except in cases of abuse or legal requirements).
8. Limitation of Liability
To the maximum extent permitted by law, Flowtriq is not liable for indirect, incidental, or consequential damages. Our total liability for any claim is limited to the amount paid by you in the 3 months preceding the claim.
9. Modifications
We may update these Terms. We will notify you by email and by posting the updated Terms. Continued use after the effective date constitutes acceptance.
10. Governing Law
These Terms are governed by the laws of the jurisdiction in which Flowtriq is incorporated, without regard to conflict of law provisions.